At Orange Print & Media Solutions, we strive to deliver high-quality products and ensure customer satisfaction. Please read our return and refund policy carefully:
Returns
- Eligibility: Returns are accepted only if the product received is damaged.
- Proof Requirement: To request a return, you must provide clear video proof of the damage at the time of unboxing or product receipt.
- Process:
- Email your request, including your order details and video proof, to: orangemediaprint@gmail.com
- Our team will review your submission and contact you with the next steps.
Refunds
- Approval: Once your return request and video evidence are verified and approved, your refund will be processed.
- Processing Time: Refunds are typically issued within 8 to 10 business days from the date your return is accepted.
- Mode of Refund: Refunds will be made to the original payment method used during purchase.
Additional Notes
- Returns are not accepted for reasons other than product damage.
- Ensure your return request is submitted within 48 hours of product delivery for prompt assistance.
- For any questions or support, please contact us at orangemediaprint@gmail.com.
We appreciate your understanding and cooperation. Thank you for choosing Orange Print & Media Solutions!